Friday, June 24, 2022

Months after rejecting a $17B bid, Zendesk sells to private equity group for $10.2B

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By Kyle Wiggers

Friday, June 24, 2022

Hey, folks, and welcome to the Friday edition of Daily Crunch. As you might’ve seen, the Supreme Court issued a major decision on abortion today, effectively overturning Roe v. Wade in declaring that the Constitution doesn’t guarantee the right to abortion. While the outcome was expected — a draft of the decision leaked months ago — the implications for the tech industry are only starting to become clearer. Stay tuned as my colleagues and I parse the developments.

In other news, TechCrunch’s Summer Party yesterday was a major success — thanks to all who turned up! Not to sound like a broken record, but on the events front, don’t forget about the upcoming TC Sessions: Robotics in July. And on the distant horizon, TechCrunch Disrupt will return to San Francisco on October 18. I can’t wait to see your smiling faces there.

Need reading or listening material in the meantime? Consider giving TechCrunch’s podcast and newsletter library a look. I’ll bet there’s a large enough backlog to keep you occupied — and, more importantly, informed! — Kyle 

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Image Credits: ERIC PIERMONT / Staff / Getty Images

The TechCrunch Top 3

  • Move over, there's a new copilot in town: Proving that GitHub isn't the only platform with the chops to launch an AI-powered pair programmer, Amazon this week debuted CodeWhisperer, a tool that can autocomplete entire functions based on only a comment or a few keystrokes of code. As Frederic writes, Amazon trained the system — which currently supports Java, JavaScript and Python — on billions of lines of publicly available open source code and its own codebase, as well as publicly available documentation and code on public forums.
  • Please hold while your company is being acquired: Zendesk has had a rough go of it lately, what with activist investors hounding the customer service software vendor for changes and misguided attempts to boost its valuation. Still, the news of Zendesk’s acquisition today came as something of a surprise, if only because of its suddenness. Ron notes that the $10.2 billion transaction — led by Permira and Hellman & Friedman — gave investors a way to get some return on their investment, albeit below the $17 billion offer they got in February.
  • Who needs megapixels when you have Benjamins? Leica makes great digital cameras. But for the special edition, limited-run Leica M-A Titan, the German imaging firm decided to go the analog route. The Titanium-clad M-A Titan takes film, and — if that weren’t unobtainable enough — costs an eye-watering $20,000. Haje reports on the thing, noting that Leica only sells about 100,000 cameras per year. Perhaps it can be forgiven for charging a premium.

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Startups and VC

In drug-related news, a startup called Wondermed raised $4.6 million to offer at-home, ketamine-assisted treatments to patients. Now, you might ask, Is this safe? Wondermed claims that it is, as do rivals Mindbloom and Fieldtrip Health. But of course they would. Haje is little suspicious of how easy it is to get approved for ketamine treatment but points to clinical studies that prove the drug’s efficacy as a therapeutic option for anxiety and depression.

Elsewhere in tech:

  • Delivering the goods — for a price: Offering evidence that the instant delivery market isn’t toast just yet, Zomato this week acquired Blinkit, a struggling 10-minute grocery delivery startup, in a $568.1 million deal. Manish reports that investors have questioned Zomato’s expansion into the space, given its punishingly high costs and low margins.
  • Hold my battery: Package-transporting drones are cool. What’s not cool is having to swap their batteries and payloads once they’ve landed. Fortunately, there’s a startup for that. Airrow makes a device that operates similarly to a CNC machine or 3D printer, Brian reports, with a gantry that moves along X- and Y-axes to get the battery from the charger to the drone and back again. How nifty is that?
  • The struggle is real: It’s never a good look when, fresh from raising capital, a startup cuts a substantial portion of its staff. That’s what happened this week with Ro, which laid off 18% of its full-time workforce to “manage expenses, increase the efficiency of [its] organization, and better map our resources to [its] current strategy.” Natasha notes that former and current employees have previously spoken about the health tech company's inability to gain meaningful revenue from newer products.
  • Looking for a long-term partner: Communication is important in any relationship, but it doesn’t always happen right off the bat. That’s why Hinge this week introduced “Dating Intentions,” a new profile feature that’s designed to encourage users to be up front about their expectations. As per Aisha, the curated choices include “life partner,” “long-term,” “long-term, open to short-term,” “short-term, open to long-term,” “short-term'” and "figuring out my dating goals.”
  • When life gives you lemons, pivot to crypto: Solana, a startup founded by former engineers and designers from Essential, is shifting focus to embrace cryptocurrency. CEO Anatoly Yakovenko announced this week that its first product, the Osom OV1, will be an Android smartphone that supports decentralized apps reliant on the Solana blockchain. Reactions have been mixed, Jacquelyn reports.
  • Don’t eat the lentils: Daily Harvest is blaming the health problems a portion of its customers have been experiencing on lentils — specifically leeks and lentils. Following a Wall Street Journal article, the company recalled its French Lentil and Leek Crumbles product, which reportedly caused some people to have to undergo surgery to remove their gallbladders and might’ve contributed to liver damage and fevers. Daily Harvest is valued at over $1 billion and has been backed by a number of celebrities, Aisha notes, including Bobby Flay, Gwyneth Paltrow, and Serena Williams.

Twitter Space: M13 managing partner Karl Alomar discusses fundraising during a downturn

On Monday, June 27 at 11:30 a.m. PT/2:30 p.m. ET, M13 managing partner Karl Alomar is joining senior editor Walter Thompson on a Twitter Space to share tactics and strategies for founders who plan to fundraise during this downturn.

Alomar led startups through the dot-com bust of 2000 and the Great Recession of 2008 and will talk about whether investors are still prioritizing growth over profits and how to identify the proof points founding teams must define before their next raise.

We'll take questions, so please follow @techcrunch on Twitter and set a reminder for Monday's chat.

(TechCrunch+ is our membership program, which helps founders and startup teams get ahead. You can sign up here.)

Twitter Space: M13 managing partner Karl Alomar discusses fundraising during a downturn image

Image Credits: dblight / Getty Images

Big Tech Inc.

The future has arrived. Sort of. San Francisco residents can now pay for a ride in an autonomous taxi, courtesy of Cruise’s ride-hailing service. Darrell writes that Cruise's offering will initially operate only between 10 p.m. and 6 a.m. and on designated city streets, but that in the future, those limits might change. It’ll depend on how smoothly the service goes.

Meanwhile, in India, the central bank is cracking down on fintech startups, reports Manish. The Reserve Bank of India (RBI) has informed dozens of vendors that it’s barring the practice of loading “non-bank prepaid payment instruments” — prepaid cards, for instance — using credit lines. Some affected founders are pushing the narrative that incumbent banks lobbied the RBI to reach a decision favorable to them.

In other news:

  • Fresh coat of paint: As part of a broader update to Chrome, Google announced a handful of new features coming to the latest build of Chrome on iOS. Among the key additions, the Chrome app is gaining access to Google's Enhanced Safe Browsing feature that proactively warns you about dangerous web pages, Lauren writes. Other updates include user interface changes and the ability to set Google's password manager as the autofill provider.
  • The slow pace of electric: What’s not to like about EVs? The wait. As per Jaclyn, surging demand for this year's most hotly anticipated EVs is smashing order books and lengthening waitlists. Rising supply chain costs mean that customers of the Lyriq and other EVs may pay hundreds or thousands of dollars more for a vehicle that arrives months later than expected. Bummer.
  • Streaming still struggling: Ivan reports that Netflix this week laid off 300 people, the firm's second layoff spree in 2 months. Among the headwinds the company is facing are the Russian invasion of Ukraine, the COVID pandemic and password sharing. Netflix lost more than 200,000 subscribers in the first quarter and expects to lose 2 million in Q2.
  • Almost as good as the real thing: Frederic writes that at its re:MARS conference, Amazon announced synthetics in SageMaker Ground Truth, a new feature for creating a virtually unlimited number of images of a given object in different positions and under different lighting conditions. It’s intended to help create synthetic data for training AI models in situations where real-world data isn’t plentiful.
  • Spyware reaches Android: Security researchers at Outlook recently tied a previously unattributed Android mobile spyware, dubbed Hermit, to Italian software house RCS Lab, Zack reports. Now Google threat researchers have confirmed much of Lookout's findings and are notifying Android users whose devices were compromised by the spyware.

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Thursday, June 23, 2022

London-based SumUp pins $8.5B valuation with $624M debt-equity round 

TechCrunch Newsletter
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By Kyle Wiggers

Thursday, June 23, 2022

Hey, folks! Me again. As I’m sure it had you on the edge of your seat, I’m pleased to report that the team wasn’t completely dissatisfied with my inaugural work (it's here in case you missed it), and so they've agreed to let me have another go. In other uplifting news, it's nearly the end of the week. And if you're staring outside at the same New York City skyline I am, the weather's beautiful. Get that vitamin D in when you're able.

Anywho, if you’re not NYC bound and happen to be within spitting distance of Menlo Park today, grab a ticket to the TechCrunch Summer Party. I checked, and there’s just a few left — the festivities start at 6 p.m PT. Also, don’t forget to mark your calendar for the upcoming TC Sessions: Robotics event, which will feature such guests as Amazon’s VP of global robotics and the director of Carnegie Mellon’s robotics institute. It won’t be one to miss. — Kyle 

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Image Credits: Halfpoint Images / Getty Images

The TechCrunch Top 3

  • Put that in a pipe and smoke it: Connie reported early this morning that Juul, the e-cigarette maker started at Stanford, would be served a "marketing denial order" from the U.S. Food and Drug Administration (FDA), preventing the company from selling its products in the U.S. Indeed, the FDA later today ordered Juul to remove all of its products from sale, marking the culmination of the agency’s 2-year investigation into whether Juul’s products are harmful to children. Juul has the option of pursuing an appeal through the FDA, challenging the decision in court or filing a revised application for its products.
  • Cloud kitchens dissipate: Annie writes that Kune Food, a promising Kenya-based startup renting out kitchens to prepare ready-to-eat affordable meals, will shut down operations and lay off its roughly 90-person workforce. Citing “economic downturn and investment markets tightening up,” CEO Robin Reecht said that the company failed to procure the necessary funding and struggled to scale its business model, which relied on selling meals to individual and corporate customers at $3 a head.
  • To sum it up: Remember SumUp? A decade ago, the company made waves by turning basic smartphones into card payment terminals. Now, Ingrid reports, the startup has raised $624 million at an $8.5 billion valuation, reflecting its sustained growth. SumUp claims that more than 4 million small- and medium-sized businesses are using its platform. The new cash will be put toward acquisitions, more hiring and product development.

Startups and VC

During the pandemic, companies with digital products did well. That’s no surprise. With folks and workers stuck at home, digital became the only way to collaborate, stay current and find a modicum of escape. One digital subsegment that enjoyed particular growth was e-learning. Recall that Udemy raised tens of millions in 2020. But the tide appears to be turning. MasterClass, the platform that sells subscriptions to celebrity-led classes, cut 20% of its team — roughly 120 people — to “get to self-sustainability faster.” As Natasha points out, it’s the latest edtech startup to scale back after Eruditus, upskilling startup Section4, Unacademy and Vedantu. Meanwhile, Duolingo and Coursera have seen their stock values slashed.

Micromobility ain’t looking so hot these days, either, unfortunately. Shortly after Lime exited South Korea and Bird laid off 23% of its staff, e-scooter startup Superpedestrian announced that it will reduce its headcount by 35 employees. Voi followed suit with layoffs at its HQ, letting go of 35 full-time workers. Rebecca notes that the industry’s economics have always been tricky, but it surely doesn’t help that investors are becoming increasingly wary of startups with high costs and long paths to profitability.

In brighter news:

  • Hardwood reboot: Tim writes about a fascinating startup, Vibrant Planet, that’s developing what it calls an “operating system for forest restoration.” How on Earth (pun intended) does that work? Well, Vibrant Planet’s software, which is aimed at land managers, can prioritize objectives like fire risk using a combination of satellite imagery and AI tools. It can also run analyses to determine how different landscape treatments will affect these objectives, revealing the real-time effects. Pretty neat.
  • Get your steps in — and your slaloms: A Fitbit-like tracker for skiing? That’s different — and piqued my interest, I must say, as a lover of snow sports. Haje‘s piece on Carv details the startup’s ski-tracking insert for ski boots, which measures and analyzes technique and beams the data to an app where a virtual coach can give feedback. Carv, which came to venture capital by way of Kickstarter, claims its product can be retrofitted to any boot.
  • Keep Austin weird — and subterranean: With a tunnel or two under its belt, Elon Musk’s The Boring Company plans to build a corridor under Tesla’s Gigafactory Texas in Austin. Mum’s the word on the purpose, but, as Rebecca hints, perhaps Musk wants a secret road to enter his giant factory. Presumably, he won’t have to contend with the traffic issues that plague The Boring Company’s Las Vegas project.
  • Lightning in a bottle: Fusion could supply a nearly unlimited amount of power with minimal waste, which is why countless startups — not to mention governments — are pursuing it. Zap Energy is among these — fresh off a successful test of its prototype fusion reactor, the company has raised $160 million in a Series C round. Zap’s approach involves sending a plasma stream through a vacuum chamber and then electrifying it, strikingly similar to what happens in a thunderstorm, Tim reports.
  • Drone-compliance-as-a-service: Drone-compliance-as-a-service: Getting the necessary clearance from the U.S. Federal Aviation Administration to fly drones can be a challenge for small businesses — much less local governments. Airspace Link, which this week raised $23 million in new backing, promises to make it easier by tracking ground-based infrastructure like radar coverage, notable other flights and assets in a given area, Devin writes. Using Airspace’s platform, customers can show the FAA they’ve built the required safety infrastructure for drone operations — or so the sales pitch goes.

To drive more sales, use shopper-generated content to personalize emails

Consumer confidence takes a hit during an economic downturn, which is why e-commerce startups should start looking now for new ways to engage customers.

Cynthia Price, SVP of marketing at Litmus, shares several ways companies can turn customer purchasing data into content that improves brand experiences — and makes users more likely to buy.

For example, the most-viewed products on your site reflect your most active customers’ tastes and interests, which means it’s also useful information to showcase in outbound emails.

“You can even break down that data more granularly by layering shopper data,” writes Price. “This strategy sparks interest, attracts more subscribers to your site and improves the purchase potential of their products.”

(TechCrunch+ is our membership program, which helps founders and startup teams get ahead. You can sign up here.)

Read More

To drive more sales, use shopper-generated content to personalize emails image

Image Credits: alphaspirit / Getty Images

Big Tech Inc.

Are live events returning in full force, monkeypox be damned? Spotify appears to think so. The music giant this week revamped its in-app discovery feature with a new Live Events feed, which promises to allow users to better discover nearby events and concerts. Events integration isn’t new to Spotify. Sarah notes that the company first introduced it back in 2015, but the upgrade signals the platform’s confidence that the worst of the pandemic is behind us.

Sarah also reports that Spotify is developing a “Community” feature that would allow users to see what sort of music their friends are streaming in real time. This could feed into the company’s live events effort, too, perhaps by spurring folks to investigate live performances by artists they weren’t previously familiar with.

Elsewhere, in case you weren’t aware, this week was Amazon’s re:MARS — the company’s conference touching on various parts of its business. Frederic and Brian were on the ground in Las Vegas to report the latest, fighting both dodgy Wi-Fi and scorching temperatures. (Bless them.) Re:MARS’ highlights were perhaps a new Alexa feature that can mimic a voice given a brief recording, an AI-powered coding assistant called CodeWhisperer and a fully autonomous warehouse robot. No Robert Downey Jr. cameo this year, sadly.

In other news:

  • Write me a letter: Twitter has officially rolled out the long-form content “Notes” feature that Sarah reported on earlier this week. Aisha writes that Notes, which is currently limited to a small group of writers in the U.S., Canada, Ghana and the U.K., has the potential to change how people use Twitter. But will Elon Musk approve?
  • I ain’t getting any younger: In search of reliable ways to better engage with younger users, Meta-owned Instagram is testing a new set of features designed to verify ages when people say that they’re 18 and older. Through a combination of AI, video selfies, vouching from adult friends and ID cross-referencing, the idea is to keep young people away from material that might affect their mental health and subject them to unseemly accounts.
  • Governing the governors: The Oversight Board, the advisory group reviewing Facebook's and Instagram's content moderation decisions, issued its first annual report this week, Taylor writes. It received over 1 million appeals from Facebook and Instagram users in 2021 and issued decisions and explanations on only 20 cases. But tellingly, the board overturned parent company Meta's initial determination in over two-thirds of cases — 70% — it reviewed.
  • Spam no more: Tired of junk messages? Good news, if you’re an iPhone user. Ivan reports that when iOS 16 rolls out, users will be able to report spam messages with a new “Report Junk” link inside the Messages app. The feature will be available only with select carriers, according to the iOS 16 release notes, but there's no information about which might support it yet.
  • Inclusivity is the best policy: Just in time for Pride Month, Google now lets merchants add an “LGBTQ+ owned” label to their profiles on Maps and Search, Aisha reports. The new label — available to merchants in the U.S. with a verified business profile on Google — expands on the “LGBTQ+ friendly” and “transgender safespace” labels that are visible on business profiles across Search and Maps.

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